Question 1

Cancellation Notice

Accepted Answer

To cancel or reschedule an appointment, we kindly request that you provide at least 24 hours notice prior to the scheduled appointment time. Otherwise, you will be charged 70$.

Question 2

No-Show

Accepted Answer

If you do not show up for your scheduled appointment without prior notice, you will be charged the full amount for the service.

Question 3

Printed Requisition

Accepted Answer

Please ensure that you have a printed copy of your requisition, as well as a valid Medicare Card Number (valid expiry date) when you arrive for your appointment. A 5$ printing fee will apply if you do not arrive with a printed copy of your requisition.

Question 4

Fasting Instructions

Accepted Answer

Water is allowed and encouraged prior to your blood test, even if fasting is required. Staying hydrated can help make the process easier. If your blood test requires fasting, you should not eat or drink anything except water for 8-12 hours prior to your appointment.

Question 5

Prior to your appointment

Accepted Answer

Please take the time to contact your insurance provider and confirm if your blood tests are covered under your plan. Often times, your coverage is 100%, don’t miss out!

Question 6

Required Information on the Requisition

Accepted Answer

• Doctor's Full Name: The full name of the healthcare provider must be clearly stated.
 • Doctor's Address: The complete address of the healthcare provider’s office or practice.
 • Doctor's License Number: The license number of the healthcare provider must be included to validate the requisition.
 • Fax Number: The healthcare provider’s fax number should be listed for communication purposes.
 • Doctor's Signature: The requisition form must be signed by the healthcare provider to confirm authorization for the blood test.
 • Client/patient’s information: Your full name, date of birth and RAMQ number.

Question 7

Client Responsibility

Accepted Answer

It is the client’s responsibility to ensure that the requisition is complete and includes all of the above information before submitting it for processing. Incomplete requisitions may delay your appointment or prevent the test from being conducted.

Question 8

Hawkesbury General Hospital & Private Laboratory

Accepted Answer

Please note that we are affiliated with Hawkesbury General Hospital; results are faxed directly to the physician (not available on DSQ). Additionally, we utilize a private laboratory (fees may vary), and those results are accessible through DSQ.

Appointment Policies